Alarm Response

We have a short initial meeting with you discussing the layout of your premises and alarm system We then agree on instructions relating to entry procedures, for the use of our attending Patrol Unit. The relevant keys are collected and a receipt is given. Your keys are coded and sealed within our secure control room. The seal will only be broken when we attend your premises due to an alarm activation.

If we think the activation was caused due to a serious nature, we inform you or your nominated emergency contact by telephone to gain further instructions.

We then, if required arrange attendance of the Police or repair companies to ensure that your premises are left fully secure.

• Potential risk to you or your staff and the consequent liability is eliminated with our prompt and efficient response.
• We instigate appropriate action as and when required, generally looking after your interests, relieving you of the worry whilst you are away from your property.
• Our Patrol Units are there within the hour ensuring minimum delay.

The Policy of the ‘Association of Chief Police Officers’ (ACPO), requires that each premises must have at least two keyholders, one must be available at all times. Each keyholder must have a telephone and a means of transport at all times and must be capable of responding quickly to an attendance request, day or night. Should you not comply with their requirements, the Police may withdraw response to your premises.

In addition, your alarm receiving centre will not be permitted to notify the Police of alarm activations unless keyholding information, is available.

Watchdogs Ltd ensure all of the above is taken care of. Our Patrol Units will attend your premises in response to alarm activations during closed periods. If you have to call out key staff during the night, they may be absent from work the next day. You also loose the cost involved remunerating staff, providing transport or mobile phones and will be complying with Health and Safety regulations.

Watchdogs Ltd provide a professional and inexpensive service. The key factors are:

• Your keys will be security coded, sealed and held within our secure control room.
• You will receive a full written report of each incident, including what time we arrived, what was found, what we did about this and what time we left the site.
• The next working day, we contact you to follow up on the report and ensure you were fully satisfied with our service.
• If there are any signs of an intrusion, we call the client contact, who will usually want to attend the site to ensure that no items have been removed.
• We can let you in if you lock yourself out or lose your keys within the hour.

You can register Watchdogs Ltd as the keyholder for your alarm system and we will respond if your alarm is activated.

The security of our client’s keys is our top most priority. Watchdogs Ltd audit their key-handling processes (staff vetting & recruitment) which establishes our credibility as a reliable safe-keeper of your keys. All staff under-go a stringent security vetting process including PNC checks (Police National Computer) CRB (enhanced) for those working on school premises.

Watchdogs Ltd have Public Liability Insurance incorporating a specialist risk policy governing the holding of a third party’s keys. Watchdogs Ltd has substantial cover through its insurance policies.

Watchdogs Ltd are familiar with the systems of BTA (BT Alarms), ADT, Law Security, Chubb Alarms, Serco and many others.